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How could the “Force of Nature” help your team use customer care to reach or increase the goals of your organization?

Brenda Jean Patrick has been called “a Force of Nature,” primarily for her longstanding and highly vocal insistence within the educational community that students and parents are, in fact, customers that the educational system must serve…any training for every organization must include customer care since all organizations serve!

Ms. Patrick is a dynamic speaker and nontraditional trainer…The Customer Care Teacher. She is experienced in the areas of customer service, expectations, climate intervention, and image coaching. She possesses the versatility to adapt to changing circumstances and situations; sharing those skills with her audiences.

Convinced that much of the customer care training has become sterile and lifeless in a misguided effort not to be offensive; her “Force of Nature” style proves refreshing and effective among her clients throughout Texas. Brenda Jean Patrick has been providing opportunities of growth for over 20 years. She presents quality training for many distinguished businesses, educational organizations, government entities, service communities and the school districts of Texas. Her cutting edge approach contributes the needed assistance to pursue excellence and establish effective improvement in any organization.

“A new perspective about our work can be the spark of energy we need to be the leaders that are required in today’s society,” Patrick says.  “Think of Leo Buscoglia’s statement: ‘Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.’

“Patrick believes all performance can be enhanced dramatically through mentoring, which enables individuals to find their own power and choose their own paths to success. Success is the ultimate goal. She is convinced that enlightened mentoring—rather than pedantic instruction--can lead to life-changing points of view.

No two training sessions or presentations are the same – each is customized to the needs of the organization based on five questions:

1. What are the expectations for the seminar? (Such as behaviors, standardized achievement, product development, etc.)
2. What are the expectations for implementation? How will the participant be supported in this implementation?
3. What previous education has the participant had with which this training can be integrated?
4. What goals and activities of the organization does this seminar emphasize?
5. What essential follow-up activities will be initiated by the leadership or others when the training has been completed?

Three areas of popular customer designed seminars are:

• Why Bother with Customer Care?
• Motivational Keynotes
• Custom-Designed Training and Image Coaching

 Do you want customer care as the "force" throughout your organization?
Contact at: bjp@brendajeanpatrick.com

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